The Lesley Rowe Collection

Last updated: 14 July 2026

This Privacy Policy explains how the Lesley Rowe Collection collects, uses, stores and protects personal information when you:

• Visit lesleyrowe.co.uk

• Contact us

• Join our mailing list

• Place an order

• Attend or enquire about an exhibition

• Request personalised or commissioned artwork

• Otherwise interact with us
   

1. Who we are
The Lesley Rowe Collection is a trading name used by:
Paul Rowe, sole trader
Old Bank House
12 Market Street
Kirkby Stephen
Cumbria
CA17 4QS
United Kingdom
Email: studio@lesleyrowe.co.uk
Paul Rowe trading as the Lesley Rowe Collection is the data controller responsible for the personal information described in this policy.
References to “we”, “us” and “our” mean Paul Rowe trading as the Lesley Rowe Collection.

2. The information we collect
The information we collect depends on how you use our website and services.
Identity and contact information
This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Contact preferences

Order and transaction information
This may include:

• Products ordered

• Order number

• Order date

• Amount paid

• Delivery method

• Payment status

• Refunds or cancellations

• Relevant transaction references

• Communications concerning your order

Full card details are handled by Wix Payments or another payment provider offered at checkout. We do not normally receive or store your complete payment-card details.
Personalised artwork information
Where you request personalised or commissioned work, we may receive:

• Photographs

• Images of people or animals

• Names

• Dates

• Dedications

• Poems or other wording

• Information about the scene or occasion

• Instructions and correspondence relating to the commission

• Drafts, proofs and approved artwork

Photographs may contain personal information about you or other identifiable people.
You must have permission to provide photographs and personal information relating to another person.
Enquiries and correspondence
We collect information you provide when you:

• Send us an email

• Complete a contact form

• Telephone us

• Contact us through social media

• Make a complaint

• Ask about an exhibition, product or commission

Mailing-list information
When you join our mailing list, we may collect:

• Your name

• Your email address

• The date and method of sign-up

• Your consent record

• Information about whether emails are opened or links are selected, where this feature is enabled

Website and technical information
When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location derived from your IP address

• Referral source

• Dates and times of visits

• Website interactions

• Cookie and consent preferences

This information may be collected through cookies, server logs and similar technologies.

3. How we obtain your information
We normally collect personal information directly from you when you:

• Place an order

• Complete a website form

• Join the mailing list

• Contact us

• Supply material for personalised artwork

• Visit or purchase from an exhibition

• Communicate with us through social media

We may also receive limited information from:

• Wix

• Wix Payments

• Other payment providers

• Delivery companies

• Email and marketing providers

• Social-media platforms

• Fraud-prevention and security services
   

4. How and why we use your information
We must have a lawful reason for using personal information.
Processing orders
We use your name, contact details, delivery information and order details to:

• Accept and process orders

• Take or confirm payment

• Produce the products ordered

• Arrange delivery or collection

• Provide order confirmations and updates

• Manage cancellations, returns and refunds

Lawful basis: Processing is necessary to enter into or perform our contract with you.
Producing personalised or commissioned artwork
We use photographs, wording, instructions and correspondence to:

• Assess a request

• Prepare a quotation

• Produce drafts or proofs

• Create the commissioned product

• Make requested amendments

• Complete and deliver the finished work

Lawful basis: Processing is necessary to enter into or perform our contract with you.
Where material relates to someone other than the customer, we may rely on our legitimate interest in fulfilling the customer’s request, provided that the use does not unfairly affect the rights of the person shown.
We may ask for additional consent or evidence of permission where appropriate.
Customer service and enquiries
We use contact details and correspondence to:

• Respond to questions

• Provide information about products and exhibitions

• Resolve problems

• Handle complaints

• Maintain a record of relevant discussions

Lawful basis: Performance of a contract or steps taken at your request before entering into a contract.
For general enquiries not connected with a contract, we rely on our legitimate interest in communicating with customers and responding to genuine enquiries.
Accounting, taxation and legal records
We use order and transaction information to:

• Maintain financial records

• Complete tax and accounting requirements

• Demonstrate payments and refunds

• Meet other legal obligations

Lawful basis: Compliance with our legal obligations.
Fraud prevention and website security
We may use identity, transaction and technical information to:

• Verify transactions

• Prevent fraudulent or unauthorised payments

• Protect the website and customer accounts

• Detect malicious or unlawful activity

• Investigate security incidents

Lawful basis: Our legitimate interest in protecting our business, customers and website, and compliance with applicable legal obligations.
Mailing-list messages
Where you have actively joined our mailing list, we may send you information about:

• New artwork

• Products

• Exhibitions

• Festival events

• Collection news

• Website launches

• Related offers

Lawful basis: Your consent.
You may withdraw your consent at any time by selecting the unsubscribe link in an email or contacting us.
Withdrawing consent does not affect the lawfulness of messages sent before consent was withdrawn.
Website analytics and improvement
Where you have consented to relevant cookies, we may use technical and usage information to:

• Understand how visitors use the website

• Identify popular pages

• Improve navigation and presentation

• Measure the effectiveness of communications

• Diagnose technical problems

Lawful basis: Your consent where non-essential cookies or similar technologies are used.
Legal claims and business protection
We may retain and use relevant information to:

• Establish, exercise or defend legal claims

• Enforce our terms and conditions

• Resolve disputes

• Protect our legal and commercial interests

Lawful basis: Our legitimate interests and, where applicable, compliance with legal obligations.

5. When we share personal information
We do not sell personal information.
We share information only where reasonably necessary to operate the website, fulfil orders, meet legal obligations or protect our rights.
Wix
Our website is created and hosted using Wix.
Wix may process information relating to:

• Website visits

• Customer accounts

• Forms and enquiries

• Orders

• Payments

• Email communications

• Cookies and technical activity

Wix processes this information in accordance with its own privacy documentation and its arrangements with website owners.
Payment providers
Payments may be processed through Wix Payments or another payment method shown at checkout.
Payment providers may process:

• Your name

• Billing details

• Payment-card information

• Transaction information

• Device and security information

Payment providers may carry out identity, security and fraud-prevention checks.
Delivery companies
We provide delivery companies with the information needed to deliver your order, normally including:

• Your name

• Delivery address

• Telephone number

• Email address

• Delivery instructions

Printers, framers and production suppliers
We may use trusted suppliers to print, mount, frame, package or otherwise produce an order.
Only the information reasonably necessary to complete the work will be supplied.
Where possible, customer identity and contact details will not be included with production files unless needed to fulfil the order.
Email and communication providers
We may use third-party services to:

• Host email

• Manage mailing lists

• Send order confirmations

• Deliver marketing messages

• Store enquiries

Professional advisers
Information may be shared with accountants, insurers, legal advisers or other professional advisers where reasonably necessary.
Public authorities
We may disclose information where required by law, court order or a lawful request from a public authority.
Business changes
If the business or its assets are transferred in the future, relevant customer information may be included in that transfer, subject to appropriate confidentiality and data-protection safeguards.

6. International transfers
Some of our technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we expect the relevant provider to use an appropriate legal safeguard, such as:

• A country recognised as providing an adequate level of protection

• Approved contractual protections

• Another lawful transfer mechanism

Further information about the safeguards used by a particular provider can normally be found in that provider’s privacy policy.

7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Our usual retention periods are as follows.
Orders and financial records
Order, payment, refund and accounting records will normally be retained for up to six years after the relevant transaction or accounting period.
They may be retained for longer where required by law or in connection with a dispute.
Enquiries and customer correspondence
General enquiries will normally be retained for up to two years after the last meaningful contact.
Correspondence connected with an order, complaint or legal issue may be retained for up to six years or for as long as the matter remains unresolved.
Personalised artwork source material
Customer-supplied photographs, working files and proofs will normally be deleted within 90 days after the completed order has been delivered.
We may retain them for longer where:

• You ask us to retain them for future orders

• Further work has been agreed

• A complaint or dispute remains unresolved

• Retention is necessary to establish or defend legal claims

• You have given separate permission for another specified use

The final artwork and basic production records may be retained where reasonably necessary to verify what was supplied or to reproduce an additional copy requested by you.
We will not publicly display personalised artwork without obtaining appropriate permission.
Mailing lists
Mailing-list information will be retained until you unsubscribe or we discontinue the list.
After unsubscribing, we may retain your email address on a suppression list to ensure that marketing is not sent to you again.
Website information and cookies
Retention periods for cookies and technical data vary according to the purpose and type of technology used.
Further details should be available through the website’s cookie settings.

8. Personalised artwork and publicity
We will not normally publish, advertise or display a personalised commission containing identifiable people without permission.
Where we would like to use a commissioned piece for:

• The website

• Social media

• Printed publicity

• Exhibitions

• Portfolio examples

• Advertising

we will seek appropriate permission.
Agreeing to publicity is optional and is not a condition of purchasing commissioned work.
Permission may be withdrawn for future use by contacting us. Withdrawal will not require us to recall printed materials already produced or remove material already lawfully published where removal is no longer reasonably possible.

9. Marketing communications
We will not add you to the general mailing list merely because you placed an order.
You will receive marketing emails only where:

• You have actively requested them; or

• Another lawful marketing exception applies and we have given you a clear opportunity to opt out.

Every marketing email will include an unsubscribe option.
We may still send essential service messages concerning an existing order, payment, delivery, refund or customer-service issue after you unsubscribe from marketing.

10. Cookies and similar technologies
Cookies are small files placed on a computer, tablet or mobile device when a website is visited.
Our website may use the following categories of cookies.
Essential cookies
These are needed for functions such as:

• Website security

• Shopping baskets

• Checkout

• Payment processing

• Remembering privacy choices

• Maintaining website sessions

Essential cookies cannot usually be disabled through our cookie banner because the website cannot operate properly without them.
Functional cookies
These remember choices and provide enhanced website features.
Analytics cookies
These help us understand how visitors use the website and how it could be improved.
Advertising and marketing cookies
These may be used to measure advertising or show content based on browsing activity where such services are enabled.
Non-essential cookies will not be placed unless you have given the required consent.
You can accept, reject or adjust non-essential cookies through the cookie banner or cookie-settings tool.
You may also restrict cookies through your browser, although doing so can affect how parts of the website function.

11. Data security
We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Improper use

• Alteration

• Disclosure

• Destruction

These measures may include:

• Password-protected systems

• Access restrictions

• Secure payment processing

• Device security

• Software updates

• Secure backups

• Careful selection of service providers

No internet transmission or storage system can be guaranteed to be completely secure.

12. Your data-protection rights
Depending on the circumstances, you may have the right to:

• Ask for confirmation that we hold your personal information

• Request a copy of your personal information

• Correct inaccurate or incomplete information

• Ask for information to be deleted

• Ask us to restrict how information is used

• Object to certain uses of your information

• Receive certain information in a portable format

• Withdraw consent

• Object to direct marketing

• Complain to the Information Commissioner’s Office

Some rights are subject to legal conditions and exceptions.
We may need to confirm your identity before responding to a request.
We will not normally charge for handling a data-protection request. A reasonable fee may be charged, or a request refused, where it is manifestly unfounded or excessive.
To exercise your rights, contact:
studio@lesleyrowe.co.uk

13. Complaining to the Information Commissioner
Please contact us first where possible so that we have an opportunity to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data-protection regulator.

14. Children’s information
Our website and products are not directed specifically at children.
Orders should be placed by someone aged 18 or over.
Where a photograph or personalised product includes a child, the person supplying the material must have appropriate authority or permission to provide it.
We may refuse or delete material where we have concerns about a child’s privacy or safety.

15. Automated decision-making
We do not normally make decisions about customers solely through automated processing where those decisions would have a legal or similarly significant effect.
Payment and fraud-prevention providers may use automated systems to assess transactions. Further information about this processing should be available in the relevant provider’s privacy policy.

16. Links to other websites
Our website may contain links to other websites, including social-media platforms and service providers.
We do not control how independent websites collect or use personal information.
You should read the privacy policy of any other website you visit.

17. Changes to this policy
We may update this Privacy Policy to reflect changes in:

• Our products or services

• Website features

• Service providers

• Business arrangements

• Data-protection requirements

The latest version will be published on this page with its revision date.
Significant changes may also be communicated through the website or by email where appropriate.

18. Contact us
Questions, requests or concerns about this Privacy Policy should be sent to:
Paul Rowe
Trading as the Lesley Rowe Collection
Old Bank House
12 Market Street
Kirkby Stephen
Cumbria
CA17 4QS
United Kingdom
Email: studio@lesleyrowe.co.uk