We deliver to anywhere in the UK mainland for £7.50.
Please enquire for international delivery prices.
You can also use our Click and Collect service - see below.
Choose your artwork and pay for it online using the Collect option.
Go to the appointment page and make an appointment to visit the gallery to collect your artwork.
We understand that during the current pandemic it will not always be possible to visit the gallery to see the artwork before you buy. The click and collect service, allows you to view your artwork at the gallery.
It you then change your mind about purchasing we will refund your payment within 3 working days.
Original Artworks
We are committed to ensuring 100% satisfaction for customers. Once you’ve received an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
Open Edition prints are eligible for return within 30 days after the date you received your order.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to me in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Lesley Rowe and are not fully satisfied, you have:
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to return an original, undamaged work
Step 1 – Within seven (7) days of your merchandise delivery date, please call 07808 723067 between the hours of 9:00 AM – 6:00 PM GMT Monday through Saturday or or email info@lesleyrowe.co.uk to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email info@lesleyrowe.co.uk to complete the return process.
Once the piece safely reaches the us, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
What to do If the artwork arrives damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call 07808 723067 between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday or email info@lesleyrowe.co.uk to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to info@lesleyrowe.co.uk
Step 4 - We will contact you to discuss next steps.
Open edition print return policy
From the time you receive your open edition print, you have 30 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
NOTE: Only open edition prints are eligible for our return policy. Limited edition prints are considered final sale items.
Step 1 – Please call 07808723067 between the hours of (9:00 AM – 6:00 PM GMT Monday through Saturday) or email info@lesleyrowe.co.uk within 30 days of your merchandise delivery date.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
Step 3 – Repackage the print, making sure to include:
Lesley Rowe - Art, Old Bank House, 12 Market Street, Kirkby Stephen, CA17 4QS
Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to info@lesleyrowe.co.uk
We are not responsible for undelivered returns. We will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Final sale items
Our money-back guarantee is NOT applicable to the following final sale items:
What to do if the print arrives defective
Step 1 – Please call 07808 723067 between the hours of (9:00 AM – 6:00 PM GMT Monday through Saturday) or email info@lesleyrowe.co.uk within 30 days of your merchandise delivery date.
Step 2 - Take photos of the defective print and the packaging and email the photographs to info@lesleyrowe.co.uk
Step 3 - After reviewing the photographs, we will ship a replacement print for your defective purchase.
